Termeni si Conditii

1. Informatii generale

Prezentele Termeni si Conditii reglementeaza utilizarea serviciilor de transport persoane oferite de Star Touring (denumit in continuare "Transportatorul"), cu sediul social in Romania.

Prin utilizarea serviciilor noastre, inclusiv prin efectuarea unei rezervari telefonice, prin WhatsApp sau prin formularul online de pe site-ul www.startouring.ro, sunteti de acord cu acesti termeni.

2. Servicii oferite

Star Touring ofera servicii de transport persoane pe ruta:

• Ploiesti → Craiova (prin Targoviste, Gaesti, Pitesti, Slatina, Bals)
• Craiova → Ploiesti (prin Bals, Slatina, Pitesti, Gaesti, Targoviste)

Transportul se efectueaza zilnic, conform programului afisat pe site.

3. Rezervari

• Rezervarea locului este obligatorie si se face telefonic la numarul +40 743 333 094, prin WhatsApp la acelasi numar, sau prin formularul de pe site.
• Rezervarea trebuie efectuata cu minim 2 ore inainte de ora de plecare.
• La momentul rezervarii, fiecare pasager trebuie sa comunice numele complet si un numar de telefon de contact.
• Rezervarea se considera confirmata doar dupa primirea confirmarii din partea Transportatorului.

4. Tarife si plata

• Tarifele sunt afisate pe site-ul www.startouring.ro si sunt exprimate in lei (RON), pe persoana.
• Plata se efectueaza in numerar, la urcarea in vehicul.
• Transportatorul isi rezerva dreptul de a modifica tarifele, cu anuntarea prealabila pe site.
• Nu se percep taxe suplimentare fata de tarifele afisate.

5. Anulari si modificari

• Anularea sau modificarea unei rezervari se face telefonic, cu minim 2 ore inainte de ora programata a plecarii.
• In cazul in care pasagerul nu se prezinta la punctul de imbarcare la ora stabilita (neprezentare), rezervarea se considera anulata automat.
• Transportatorul isi rezerva dreptul de a anula sau modifica orele de plecare in cazul unor circumstante exceptionale (conditii meteo extreme, defectiuni tehnice, restrictii de circulatie etc.), cu notificarea prealabila a pasagerilor.

6. Obligatiile pasagerului

• Sa se prezinte la punctul de imbarcare cu minim 5 minute inainte de ora de plecare.
• Sa aiba asupra sa un act de identitate valid.
• Sa respecte indicatiile soferului si regulile de conduita in timpul calatoriei.
• Sa nu consume bauturi alcoolice si sa nu fumeze in vehicul.
• Sa nu transporte materiale periculoase, ilegale sau cu miros puternic.
• Sa pastreze curatenia in vehicul.

7. Obligatiile Transportatorului

• Sa asigure transportul in conditii de siguranta si confort.
• Sa respecte, in masura posibilitatilor, programul de transport afisat.
• Sa detina toate autorizatiile si asigurarile necesare desfasurarii activitatii de transport persoane.
• Sa informeze pasagerii in timp util cu privire la orice modificare a programului.

8. Bagaje

• Fiecare pasager are dreptul la un bagaj de mana si un bagaj de cala (maxim 20 kg).
• Bagajele voluminoase sau in exces pot fi refuzate sau pot fi supuse unei taxe suplimentare, la decizia soferului.
• Transportatorul nu este responsabil pentru pierderea sau deteriorarea bagajelor nesupravegheate.

9. Raspundere

• Transportatorul este responsabil pentru siguranta pasagerilor pe durata calatoriei.
• Transportatorul nu raspunde pentru intarzieri cauzate de factori externi (trafic, conditii meteo, accidente rutiere etc.).
• Transportatorul detine o asigurare obligatorie de calatori conform legislatiei in vigoare.

10. Protectia datelor personale

Datele personale colectate in procesul de rezervare (nume, telefon) sunt prelucrate in conformitate cu Regulamentul General privind Protectia Datelor (GDPR). Pentru detalii, consultati Politica de Confidentialitate.

11. Modificarea termenilor

Star Touring isi rezerva dreptul de a modifica acesti Termeni si Conditii in orice moment. Versiunea actualizata va fi publicata pe site-ul www.startouring.ro.

12. Contact

Pentru intrebari sau reclamatii legate de acesti Termeni si Conditii:

• Telefon / WhatsApp: +40 743 333 094
• Email: office@startouring.ro

1. General Information

These Terms and Conditions govern the use of passenger transport services provided by Star Touring (hereinafter referred to as the "Carrier"), based in Romania.

By using our services, including making a reservation by phone, WhatsApp, or through the online form on www.startouring.ro, you agree to these terms.

2. Services Provided

Star Touring provides passenger transport services on the route:

• Ploiesti → Craiova (via Targoviste, Gaesti, Pitesti, Slatina, Bals)
• Craiova → Ploiesti (via Bals, Slatina, Pitesti, Gaesti, Targoviste)

Transport operates daily, according to the schedule displayed on the website.

3. Reservations

• Seat reservation is mandatory and can be made by calling +40 743 333 094, via WhatsApp at the same number, or through the website form.
• Reservations must be made at least 2 hours before departure time.
• At the time of booking, each passenger must provide their full name and a contact phone number.
• A reservation is considered confirmed only after receiving confirmation from the Carrier.

4. Fares and Payment

• Fares are displayed on www.startouring.ro and are expressed in Romanian lei (RON), per person.
• Payment is made in cash upon boarding the vehicle.
• The Carrier reserves the right to modify fares, with prior notice on the website.
• No additional fees are charged beyond the displayed fares.

5. Cancellations and Changes

• Cancellation or modification of a reservation is made by phone, at least 2 hours before the scheduled departure time.
• If the passenger does not appear at the boarding point at the scheduled time (no-show), the reservation is automatically cancelled.
• The Carrier reserves the right to cancel or modify departure times in exceptional circumstances (extreme weather, technical failures, traffic restrictions, etc.), with prior notification to passengers.

6. Passenger Obligations

• Arrive at the boarding point at least 5 minutes before departure time.
• Carry a valid identification document.
• Follow the driver's instructions and conduct rules during the journey.
• Refrain from consuming alcoholic beverages and smoking in the vehicle.
• Do not transport dangerous, illegal, or strongly odorous materials.
• Maintain cleanliness in the vehicle.

7. Carrier Obligations

• Provide transport in conditions of safety and comfort.
• Adhere, as far as possible, to the displayed transport schedule.
• Hold all necessary authorizations and insurance for passenger transport operations.
• Inform passengers in a timely manner of any schedule changes.

8. Luggage

• Each passenger is entitled to one carry-on bag and one checked bag (maximum 20 kg).
• Oversized or excess luggage may be refused or subject to an additional fee, at the driver's discretion.
• The Carrier is not responsible for loss or damage to unattended luggage.

9. Liability

• The Carrier is responsible for passenger safety during the journey.
• The Carrier is not liable for delays caused by external factors (traffic, weather conditions, road accidents, etc.).
• The Carrier holds mandatory passenger insurance in accordance with applicable legislation.

10. Personal Data Protection

Personal data collected during the reservation process (name, phone number) is processed in accordance with the General Data Protection Regulation (GDPR). For details, please see our Privacy Policy.

11. Modification of Terms

Star Touring reserves the right to modify these Terms and Conditions at any time. The updated version will be published on www.startouring.ro.

12. Contact

For questions or complaints regarding these Terms and Conditions:

• Phone / WhatsApp: +40 743 333 094
• Email: office@startouring.ro